It is not necessary for the process of migrating data to or from Zendesk to be a difficult and time-consuming agony that involves manual data entry, the possibility of errors, and the feared downtime of the system. Whether you're migrating from another helpdesk platform, consolidating several Zendesk instances, or simply cleaning up your existing data, Klamp may assist simplify the process and ensure a smooth transition for your customer support operations.
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What are the advantages of using Klamp for your Zendesk data migration?
Automation
- The intelligent automation that Klamp provides reduces the need for manual data entry, which results in a significant reduction in the amount of time and resources that are necessary for your transfer.
- The complexity of data mappings and transformations is handled by our platform, which helps to reduce the likelihood of errors and maintains the integrity of the data.
Accuracy
- We place the utmost importance on the correctness and integrity of the data they contain.
- Through our careful validation methods and experienced oversight, we guarantee that your data will be sent as accurately and completely as possible.
Hands-off Migration
- Klamp automates 98% of the migration process, allowing you to only concentrate on your business.
- This feature allows you a hands-off migration. In the event that complex data challenges develop, our knowledgeable staff will step in to manage the remaining 2% of the data, thereby offering piece of mind and ensuring a smooth transfer.
Transparent pricing
- Our pricing is quite straightforward and easy to understand, and it is determined by the amount of data that you need to transfer.
- The fact that it begins at just one thousand dollars for two hundred and fifty thousand records makes it an affordable option for companies of any size.
As for Zendesk migration scenarios, Klamp takes care of everything.
Switching from an older help desk to Zendesk
Suppose you are a rapidly expanding business that has outgrown the helpdesk system that you are currently using (for example, Freshdesk or Help Scout). After considering Zendesk's extensive features and scalability, you have made the decision to move to using it. These are the ways in which Klamp makes your relocation easier:
Klamp intelligently translates your data fields from your traditional helpdesk to Zendesk. This is something that is known as data mapping. Take, for example:
- Furthermore, Klamp is able to handle a number of other fields, including custom fields that are specific to the configuration of the helpdesk that you already have in place.
- It is not necessary to have a grasp of the structure of the source data in order to handle the formatting of data. This is because the formatting of data can be handled easily. From the beginning, Klamp is able to comprehend the source system and automatically recommend modifications to the formatting. Simply confirm the format that was provided, and then proceed.
- If there are records that are composed of a formula and the calculation needs to be performed while the migration is taking place, you may simply relax. In the destination, you have the option of adding a new field and mapping the formula to that field. The results of the calculation are expected to be stored in that field. Assume Credits accessible is the new field that has to be a part of the migration, however the previous application does not actually have it available. Utilise a straightforward mathematical formula that includes the fields as part of it. It is recommended that you map the "Actual purchased credits – consumed credits" field to the "Credits available" field.
- Klamp will automatically transfer all of your tickets, customer information, knowledge base articles, and any other pertinent data to Zendesk.
- Klamp utilises the transferred data to validate it in order to guarantee that it is accurate and comprehensive. Every inconsistency or error is brought to our attention so that our specialists can review it.
- Once the data migration is finished, Klamp will provide a notification to the user with the records that have been successfully transferred as well as the records that are still pending, indicating that they will be moved manually. Without having to write a single line of code, it is extremely simple to modify the connectors so that they can handle anything that is imaginable. This is made possible by the connectors’ versatility.
Synchronising several Zendesk instances
It is now necessary for you to combine their Zendesk instance with your own. Klamp is able to handle this situation without any problems:
The first step is to identify duplicate records. Klamp will identify and remove duplicates of customer and ticket information across both instances for you.
- Merge data: Klamp intelligently integrates tickets, contacts, and other pertinent data, thereby preserving the integrity of the information.
- Klamp ensures that all historical data, including ticket exchanges and customer notes, is preserved throughout the merge process. This includes ensuring that the history is maintained.
Cleaning up the customer data you already have in Zendesk
It's possible that your Zendesk instance has gathered data that is either duplicated or out of date over time. The Klamp can assist you in cleaning it up:
- Determine duplicate data Klamp provides an analysis of your Zendesk data in order to determine whether or not there are duplicate contacts, organisations, and tickets.
- Merge duplicates or remove them: Depending on the requirements of your situation, you have the option of either merging duplicate records or deleting them.
- Standardise data formats Klamp has the capability to standardise data formats that are inconsistent in order to guarantee the accuracy and consistency of the data.
- Archive or delete old data Klamp has the capability to archive or delete data that is no longer relevant, which can help improve speed and free up storage space.
Klamp’s Zendesk data migration offers the following key benefits:
- Spend less time: In order to save hours of time spent manually entering data, the migration procedure should be automated.
- Cut down on expenses: It is best to steer clear of costly experts and additional resources.
- Accuracy must be ensured: Get rid of errors caused by humans and keep the data's integrity intact.
- Peace of mind: Thanks to the fact that our professionals will handle the difficult aspects of the migration procedure.
Pricing that is open and honest: Our straightforward, per-record pricing strategy does away with any hidden fees, providing you with expenses that are both explicit and predictable.